Responding To NCRs

On the Generated Reports tab, if a report has a Published NCR status, it indicates that we need to respond to the Auditor's notes.

This may involve providing additional information or addressing issues with our evidences to ensure a thorough and satisfactory review.

The Report's status is circled below.

a circle is marking the NCR Published Report Status

To do that, select the Report and check on which control there's an 'Open' status (marked with an arrow below).

an arrow is marking the 'Open' status of a Control

In the NCR tab, marked with an arrow below, we can see the Auditor's cause for creating an NCR.

We can add information, such as a Root cause analysis and Corrective action, and Upload additional or corrected Evidence by using the Upload button at the bottom.

After making these changes, click on save.

an open NCR shows us the Auditor's notes on it, and offers ways to respond to it

Now, going back to the Report's page, we can see that the Control's status is changed from Open to Review, indicating that the NCR involved is now to be Reviewed by the Auditor.

IMPORTANT : In order to send the Report back to the Auditor to review it again, we have to click on 'Send NCR Response' (marked with an arrow below).

an arrow marks the important 'Send NCR Responce' button

Now the Report's status is changed from NCR Published to NCR Response, meaning that the Report is awaiting the Auditor's response to our notes and fixes.

an arrow marks the change in the Report's status, now awaiting the Auditor's review

To return to the Reports Guide hub, click here.

To return to the main guide hub, click here.